ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
ATTRIBUTES FOOD BEVERAGE SERVICE PERSONNEL, PROFESSIONAL HYGIENIC APPEARANCE, KNOWLEDGE, PUNCTUALITY, food and beverage service Hotel Management, BHMCT Notes, IHM Notes
PROFESSIONAL AND HYGIENIC APPEARANCE
• Shower or bath daily
• Too strong aftershaves and perfumes must be avoided
• Use deodorants Astro Motive Astrology by Astrologer Dr. C K Singh
• Sufficient sleep, healthy food intake and regular exercises
• Hand must be free of stains
• Uniforms must be clean and crisp
• Hair clean and well groomed
• No excessive jewelry to be worn
• Avoid ‘mannerisms’ like running your fingers through your hair, chewing gum or scratching your face
KNOWLEDGE OF FOOD AND DRINK
• Must have sufficient knowledge of all the items on the menu and wine list
• Knowledge of the correct service skills
• Must be aware of things like accompaniments, correct cover, make-up of the dish, correct garnish. ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
• Service of drinks in the correct glass and at the right temperature
PUNCTUALITY
• Continuously late on duty shows lack of interest in work and a lack of respect for management and customers Astro Motive Astrology by Astrologer Dr. C K Singh
LOCAL KNOWLEDGE
• It is important to have a knowledge of the area in which you work
• Helps to advise guests on various forms of entertainment offered, best means of transport to places of interest, etc
PERSONALITY
• Staff must be tactful, courteous, good humoured and of even temper
• Must converse with the guest in a pleasing and well spoken manner
• Ability to smile at the right time. Astro Motive Astrology by Astrologer Dr. C K Singh
• These attributes are what makes the service personnel a good sales person
ATTITUDE TOWARDS GUESTS
• Anticipate the guest’s needs
• Proper eye contact during service
• Care must be taken while dealing with difficult guests
• Never argue with a guest
• Complaint must be referred to the manager
MEMORY
• An important trait for any food and beverage service personnel
• Must know the likes and dislikes of regular guests
• E.g. what the guest usually drinks, eats or which is the guests favourite table ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
HONESTY
• Important for staff while dealing with guests, management and subordinates
• Trust and respect creates a positive environment
• Encourages efficiency and good team spirit
LOYALTY
• Staff’s loyalty and obligations are firstly towards the establishment in which they are employed and its management
CONDUCT
• Conduct must be impeccable at all times
• Rules and regulations of the establishment must be followed
• Respect must be shown to all ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL Astro Motive Astrology by Astrologer Dr. C K Singh
SALES ABILITY
• All staff are salespeople ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
• Must have the knowledge of the product and correct service
SENSE OF URGENCY
• Staff must develop a sense of urgency in order to maximize business over the service period
GUEST SATISFACTION
• Staff must ensure the guest receives all that was required and is completely satisfied Astro Motive Astrology by Astrologer Dr. C K Singh
• It is important to anticipate a guest’s needs
• Guest is comfortable in a warm and friendly atmosphere which is created by the staff ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
COMPLAINTS
• Staff must have a pleasant manner, show courtesy and tact, an even temper and good humour
• Never argue with the guest
• If the situation cannot be dealt with, refer it to a senior member of the team ATTRIBUTES OF FOOD AND BEVERAGE SERVICE PERSONNEL
• Loss of time in dealing with situations makes the situation worse
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